Accuracy, style and readability for your technical documentation
Writing is our trade
The quality of the documentation conveys an implicit message about the reliability of a company as a supplier, manufacturer or service provider. Sloppy or carelessly drafted manuals or documents could suggest that such poor quality also applies to the products or services the company provides to their clients. On the other hand, an outstanding product documentation is the best advertisement for a company, especially in these days where prospects make their own research in the internet to look for information about products and services prior to taking any purchase decision, and therefore have the opportunity to access the documentation of a product even before buying it.
However, for many organisations, the creation of the technical documentation associated to their business represents an extra toil forcing them to divert technical and human resources from their core activity, involving a substantial cost increase and organisational overhead.
Your technical documentation, a strategic asset
Our mission is to stop technical documentation from being a concern for your company and turn it into a really valuable asset, a competitive resource helping you succeed in today’s challenging and complex landscape.
To achieve this, we count on a cross-functional team of translators, terminologists, copywriters, software developers, typewriters, designers and linguists with a strong technical background, enabling us to set up flexible workgroups suitably tailored to the requirements and characteristics of each project.
Management of documentation projects
Our project management approach covers all the processes required to generate top-quality documentation under the tightest time constraints. Our service encompasses every single step of the process, from the analysis of requirements to the collection of information, content structuring, technical copywriting, translation as required, generation of supporting pictures and graphics, typesetting and printing or electronic publishing.
The depth of our involvement in each documentation project may go as far as the customer may require from us, from simply proofreading or polishing text and contents developed in-house by the customer or outsourced to third parties, to the global management of the whole documentation creation process.
Creating technical literature
We can create user manuals for every kind of products and services. Our participation may range from the preparation and collection of information, in close contact with the customer’s specialists, to the definition of the document structure and contents, drafting texts, creating the necessary graphical material, and typesetting the documents or adapting their contents to the different media types, from web pages to cellphone displays or interactive online environments.
Working shoulder-to-shoulder with the customer’s technicians, we can create technical guides about processes, products or services, by defining in a systematic manner the different sections: sequences of operations, instructions, detailed procedures, guidelines and recommendations, error tables, trouble lists, warnings, safety advices and other content elements usually found in this kind of material, along with the supporting graphics and illustrations.
Our services span from the definition of the high-level structure of the training material to the drafting of texts, the design of graphics and supporting visuals, and the formatting and typesetting of pages for printing or publication. We also provide software development services to adapt the training material to interactive environments such as online web plaforms, mobile devices or desktop computing platforms.
Tenders and commercial proposals
We provide writing and support services for the preparation of the documents associated to bidding processes and commercial proposals, covering from the drafting of schedules of conditions to the preparation of the vendor’s responses to the call for tenders. Our service portfolio spans from the design and shaping of the documents to the creation of graphics, tables, forms and other ancillary elements, as well as the overall management of the preparation and treatment of all the associated material.
For customers needing to publish specialised textbooks, we offer support services covering from the definition of the document structure to the proofreading and improvement of texts, the creation of graphics and visuals, the drafting of summaries and supplementary texts, the compilation of tables of contents, indices and bibliographic reference lists, document typesetting, and translation of contents from or to other languages.
Marketing and advertising
We draft all kinds of marketing texts addressed to technical users, from press ads to slogans, press releases, sales pitches, advertising brochures, scripts for promotional videos, texts for mailing campaigns, and material for conferences and meetings with customers. Our technical copywriters master the most appropriate style and expressive devices for documents with a strong technical bias.
We draft and format corporate reports based on information provided by the customer, financial statements, press releases or any other content regarding the company the customer may deem appropriate to use. We can improve existing draft reports in terms of style, content and layout or typesetting. We draft style guides to ensure the style and visual consistency in all the documentation of the company, as well as specialised glossaries and terminological databases to standardise the technical vocabulary.
Document proofreading and improvement
We can review or proofread existing documents in any language to polish style, improve legibility, ensure format and terminological consistency, or adapt their contents to the target users or geographical regions. We also offer professional formatting and typesetting services to generate press-ready documentation in hardcopy or electronic formats.